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Partner Program Terms & Conditions

Last updated: 16 March 2026

This Partner Program Agreement ("Agreement") is a legally binding contract between you ("Partner", "you", "your") and New Dawn IT Solutions ("Company", "StoreBase", "we", "us", "our"), the operator of the StoreBase platform accessible at storebase.in and its subdomains.

By registering for the StoreBase Partner Program, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety. If you do not agree, do not register or participate in the Partner Program.

1. Definitions

  • "Platform" means the StoreBase multi-tenant e-commerce SaaS platform, including all software, APIs, dashboards, and related services.
  • "Partner Program" means the referral and reseller program operated by StoreBase through which Partners may refer, onboard, and manage Stores for their Clients.
  • "Partner Portal" means the dedicated subdomain (partner.storebase.in) and dashboard provided to Partners.
  • "Client" means any business or individual for whom the Partner creates, manages, or refers a Store on the Platform.
  • "Store" means an online store or website provisioned on the Platform.
  • "Commission" means the percentage-based payment earned by the Partner on qualifying payments made by Referred Stores.
  • "Referred Store" means a Store that is linked to the Partner's account through the Partner Portal.
  • "Settlement" means the monthly calculation and payment of accrued Commission to the Partner.
  • "Confidential Information" means any non-public information disclosed by either party, including but not limited to business plans, pricing, customer data, technical specifications, financial information, and trade secrets.

2. Program Enrollment & Eligibility

2.1 Eligibility

To participate in the Partner Program, you must:

  • Be at least 18 years of age and have the legal capacity to enter into binding contracts.
  • Provide accurate, complete, and current registration information.
  • Be an individual, agency, freelancer, or registered business entity.
  • Comply with all applicable laws and regulations in your jurisdiction.
  • Not have been previously terminated or suspended from the Partner Program.

2.2 Approval Process

Registration does not guarantee acceptance. All Partner applications are subject to review and approval by StoreBase at our sole discretion. We reserve the right to reject any application without providing reasons. Your account will remain in "pending" status until approved by our team.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. You must immediately notify us of any unauthorized access or security breach. You are liable for all activities conducted through your account.

3. Partner Rights & Obligations

3.1 Authorized Activities

As an approved Partner, you may:

  • Refer prospective Clients to the StoreBase Platform.
  • Onboard and create Stores for your Clients through the Partner Portal.
  • Access your Referred Stores' admin panels via the impersonation feature for management and support purposes.
  • View your commission earnings, settlement history, and store performance data.

3.2 Partner Obligations

You agree to:

  • Accurately represent the Platform's features, capabilities, and pricing to Clients. You must not make false, misleading, or exaggerated claims.
  • Provide first-line support to your Clients for store setup and basic operational queries.
  • Ensure all Clients accept the Platform's Terms & Conditions and Privacy Policy before onboarding.
  • Keep your contact information and profile details current and accurate.
  • Conduct all business activities ethically, professionally, and in compliance with applicable laws.
  • Not engage in any activity that could harm the reputation, goodwill, or business interests of StoreBase.
  • Promptly report any Client complaints, security concerns, or legal issues to StoreBase.

3.3 Prohibited Activities

Partners shall NOT:

  • Create fake, fraudulent, or self-referred Stores to earn commissions.
  • Use the impersonation feature for any purpose other than legitimate store management on behalf of the Client.
  • Access, copy, export, or misuse Client data, customer data, or any data available through the impersonation feature for purposes unrelated to store management.
  • Represent yourself as an employee, agent, or authorized representative of StoreBase, or imply any endorsement, partnership, or joint venture.
  • Offer discounts, pricing modifications, refunds, or service guarantees on behalf of StoreBase unless explicitly authorized in writing.
  • Send unsolicited bulk emails (spam), make misleading marketing claims, or use deceptive practices to acquire Clients.
  • Bid on StoreBase brand keywords (e.g., "StoreBase", "storebase.in") in paid search advertising without prior written approval.
  • Sub-license, resell, or transfer your Partner account or any rights under this Agreement to any third party.
  • Reverse engineer, decompile, or attempt to extract source code from any part of the Platform.
  • Use the Platform to onboard Stores that violate StoreBase's Acceptable Use Policy, including stores selling illegal products, counterfeit goods, or engaging in fraudulent business practices.

4. Relationship of Parties

The Partner is an independent contractor and not an employee, agent, franchisee, or legal representative of StoreBase. This Agreement does not create any partnership, joint venture, employer-employee, or agency relationship. Neither party has the authority to bind the other or incur obligations on the other's behalf. The Partner is solely responsible for their own taxes, insurance, and statutory compliance.

5. Referral Process & Attribution

  • A Store is attributed to a Partner when the Partner creates the Store through the Partner Portal, permanently linking that Store to the Partner's account.
  • Attribution is permanent for the lifetime of the Store unless the Store is explicitly unlinked by StoreBase (e.g., upon termination of the Partner).
  • StoreBase reserves the right to reject or remove attribution if there is evidence of fraud, manipulation, or if the Client disputes the Partner's involvement.
  • If a Client contacts StoreBase directly and subsequently becomes a paying customer without Partner involvement, no commission is owed.

6. Commission Structure

6.1 Commission Rate

  • Partners earn a recurring commission on qualifying payments made by their Referred Stores.
  • The default commission rate is currently 40% of qualifying payments.
  • StoreBase may assign a custom commission rate to individual Partners at its sole discretion, which overrides the default rate.
  • StoreBase reserves the right to modify commission rates at any time with 30 days' written notice. Changes apply to payments made after the effective date.

6.2 Qualifying Payments

Commission is earned on:

  • Subscription renewal payments (monthly plan fees) made by Referred Stores.
  • Initial store setup payments (store purchase payments) made by Referred Stores.
  • Addon purchases (Analytics, Social, AI, Preview) made by Referred Stores.

Commission is NOT earned on:

  • Payments that are refunded, reversed, or charged back.
  • Payments made during free trial periods.
  • Payments made directly by StoreBase (e.g., credits, promotional offers).
  • Taxes, processing fees, or any government levies included in the payment amount.

6.3 Commission Calculation

Commissions are calculated monthly based on the total qualifying payments received from Referred Stores during the calendar month. The commission rate applied is the rate in effect at the time of payment (snapshot rate).

7. Commission Payment Terms

7.1 Settlement Schedule

  • Settlements are generated monthly by StoreBase, typically within the first 10 business days of the following month.
  • Payment is made via bank transfer (NEFT/IMPS/UPI) to the Partner's registered bank account.
  • All payments are made in Indian Rupees (INR).

7.2 Minimum Payout Threshold

The minimum payout threshold is ₹500 (five hundred rupees). If accrued commissions are below this threshold, the balance rolls forward to the next settlement period.

7.3 Tax Compliance

  • Partners are solely responsible for reporting and paying all applicable taxes (including GST, income tax, and TDS) on their commission income.
  • StoreBase may deduct TDS (Tax Deducted at Source) as required by Indian tax law.
  • Partners must provide valid PAN, GSTIN (if applicable), and bank account details for settlement processing.
  • StoreBase will provide commission statements but is not responsible for the Partner's tax filings or compliance.

7.4 Commission Disputes

Any dispute regarding commission calculations must be raised in writing within 30 days of the settlement date. StoreBase will review the dispute in good faith and provide a response within 15 business days. Failure to raise a dispute within 30 days constitutes acceptance of the settlement.

8. Commission Clawbacks & Adjustments

  • If a Referred Store receives a refund, initiates a chargeback, or cancels within 30 days of payment, the corresponding commission may be deducted from future settlements.
  • If commissions were paid on payments that are subsequently reversed or found to be fraudulent, StoreBase may recover the overpaid amount by deducting it from future settlements or, if no future settlements are expected, by requesting direct repayment.
  • StoreBase may place commission payouts on hold if there are excessive refunds, chargebacks, or suspicious payment patterns from a Partner's Referred Stores.
  • In the event of Partner termination for cause (breach), all pending and unpaid commissions are forfeited.

9. Commission Forfeiture

All pending and accrued (but unpaid) commissions are immediately forfeited if:

  • The Partner breaches any term of this Agreement.
  • The Partner engages in fraud, misrepresentation, or manipulation of the referral system.
  • The Partner's account is terminated for cause by StoreBase.
  • The Partner is found to have created self-referred or fictitious Stores.

StoreBase's determination of forfeiture is final and binding. The Partner waives any right to claim forfeited commissions.

10. Partner Portal & Dashboard

  • StoreBase grants the Partner a limited, non-exclusive, non-transferable, revocable right to access and use the Partner Portal for the sole purpose of participating in the Partner Program.
  • The Partner Portal, its design, code, data, and functionality remain the sole property of StoreBase.
  • StoreBase may modify, update, or discontinue the Partner Portal at any time without prior notice.
  • Access may be suspended or revoked at any time at StoreBase's sole discretion.

11. Store & Client Management

11.1 Store Onboarding

When creating Stores for Clients, the Partner must ensure that the Client has provided informed consent and that all registration information is accurate. The Partner is responsible for communicating the admin credentials to the Client securely. The Partner must not retain admin credentials beyond what is necessary for initial setup.

11.2 Client Relationship

The contractual relationship for the Store's subscription and services is between StoreBase and the Client (Store owner), not between the Partner and the Client. The Partner acts as an intermediary for onboarding purposes only.

11.3 Impersonation Access

The impersonation feature allows Partners to access their Referred Stores' admin panels for legitimate management purposes. This access:

  • Is limited to Stores linked to the Partner's account.
  • Must only be used with the Client's knowledge and for purposes agreed with the Client.
  • Must not be used to access, export, or misuse personal data of the Store's customers.
  • May be revoked by StoreBase at any time without notice.

12. Intellectual Property

12.1 Platform IP

StoreBase and its licensors retain all right, title, and interest (including all patent, copyright, trademark, trade secret, and other intellectual property rights) in and to the Platform, Partner Portal, documentation, APIs, and all related technology. Nothing in this Agreement grants the Partner any ownership rights.

12.2 Limited Trademark License

StoreBase grants the Partner a limited, non-exclusive, revocable, non-transferable license to use StoreBase trademarks and logos solely for the purpose of promoting the Platform as part of the Partner Program, subject to our brand guidelines. This license terminates immediately upon termination of this Agreement.

12.3 Restrictions

  • The Partner must not register any domain name, trademark, or social media handle that contains "StoreBase" or any confusingly similar term.
  • The Partner must not modify, alter, or create derivative works of StoreBase's logos, trademarks, or marketing materials.
  • All marketing materials using StoreBase branding must be submitted for pre-approval.

13. Confidentiality

13.1 Obligations

Both parties agree to maintain the confidentiality of all Confidential Information received from the other party. Confidential Information shall be used solely for the purposes of this Agreement and shall not be disclosed to any third party without prior written consent.

13.2 Platform Data

All data accessible through the Partner Portal and impersonation feature — including but not limited to Store data, customer data, order data, payment data, and analytics — is StoreBase's Confidential Information. The Partner shall not use such data for any purpose other than performing obligations under this Agreement.

13.3 Survival

Confidentiality obligations survive termination of this Agreement for a period of 3 (three) years, or indefinitely in the case of trade secrets.

14. Data Protection & Privacy

14.1 Compliance

Both parties shall comply with all applicable data protection laws, including but not limited to the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDPA), and any rules or regulations made thereunder.

14.2 Data Processing

  • StoreBase is the data controller for all Store and customer data on the Platform.
  • The Partner acts as a data processor only when accessing Store data through the impersonation feature, and must process such data only as necessary for agreed-upon store management activities.
  • The Partner must implement appropriate technical and organizational security measures to protect any personal data accessed.

14.3 Data Breach Notification

If the Partner becomes aware of any data breach, unauthorized access, or security incident involving Platform data or Client data, the Partner must notify StoreBase within 24 hours of becoming aware of the incident, providing full details of the breach and steps taken to mitigate it.

14.4 Data Retention & Deletion

Upon termination of this Agreement, the Partner must immediately cease accessing Platform data and must delete or return all copies of Confidential Information, Store data, and customer data in their possession. Confirmation of deletion must be provided in writing upon request.

15. Non-Solicitation

  • During the term of this Agreement and for 12 months thereafter, the Partner shall not, directly or indirectly, solicit or attempt to hire any employee, contractor, or consultant of StoreBase.
  • During the same period, the Partner shall not solicit, divert, or attempt to redirect StoreBase's existing customers (Stores not attributed to the Partner) to competing platforms or services.

16. Anti-Spam & Marketing Compliance

  • The Partner must comply with all applicable anti-spam laws, including the Telecom Commercial Communications Customer Preference Regulations (TCCPR).
  • The Partner must not send unsolicited bulk emails, SMS messages, or WhatsApp messages to promote StoreBase without recipient consent.
  • All marketing materials and campaigns referencing StoreBase must be truthful, non-deceptive, and compliant with applicable advertising standards.
  • StoreBase reserves the right to require pre-approval of marketing materials and to direct the Partner to cease any marketing activity deemed inappropriate.

17. Representations & Warranties

The Partner represents and warrants that:

  • You have the legal authority to enter into this Agreement.
  • All information provided during registration and throughout the program is accurate and complete.
  • You will comply with all applicable local, state, national, and international laws and regulations.
  • You are not subject to any legal restrictions that would prevent you from fulfilling your obligations under this Agreement.
  • Your activities under this Agreement will not infringe upon the intellectual property rights or other rights of any third party.

18. Disclaimer of Warranties

THE PLATFORM, PARTNER PORTAL, AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. STOREBASE DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. STOREBASE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED.

19. Limitation of Liability

19.1 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STOREBASE'S TOTAL AGGREGATE LIABILITY TO THE PARTNER FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL COMMISSIONS ACTUALLY PAID TO THE PARTNER IN THE 6 (SIX) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

19.2 Exclusion of Consequential Damages

IN NO EVENT SHALL STOREBASE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF STOREBASE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

20. Indemnification

20.1 Partner Indemnification

The Partner shall indemnify, defend, and hold harmless StoreBase, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • The Partner's breach of this Agreement.
  • The Partner's negligence, fraud, or willful misconduct.
  • Any representations, promises, or guarantees made by the Partner to Clients about StoreBase.
  • The Partner's violation of any applicable law or regulation.
  • The Partner's relationship with Clients.
  • Any third-party claims arising from the Partner's marketing activities.
  • Any data breach or security incident caused by the Partner's actions or negligence.

20.2 StoreBase Indemnification

StoreBase shall indemnify the Partner against third-party claims that the StoreBase trademarks, as used in accordance with this Agreement, infringe upon a third party's intellectual property rights in India.

21. Term & Termination

21.1 Term

This Agreement commences upon approval of the Partner's application and continues until terminated by either party.

21.2 Termination Without Cause

Either party may terminate this Agreement at any time for any reason by providing 30 days' written notice to the other party via email.

21.3 Termination for Cause (Immediate)

StoreBase may terminate this Agreement immediately, without notice, if the Partner:

  • Breaches any term of this Agreement.
  • Engages in fraud, misrepresentation, or dishonest conduct.
  • Engages in activities that harm or could harm StoreBase's reputation or business interests.
  • Violates applicable laws or regulations.
  • Becomes insolvent, files for bankruptcy, or ceases business operations.
  • Fails to maintain the minimum standards of conduct expected of Partners.
  • Has excessive refunds, chargebacks, or customer complaints from Referred Stores.

21.4 Program Discontinuation

StoreBase reserves the right to discontinue the Partner Program entirely with 60 days' written notice. In such event, earned and unpaid commissions (that have not been forfeited) will be settled within 90 days of program discontinuation.

22. Effects of Termination

Upon termination of this Agreement:

  • The Partner must immediately cease all marketing and promotional activities referencing StoreBase.
  • The Partner's access to the Partner Portal will be revoked.
  • The limited trademark license granted under this Agreement terminates immediately.
  • The Partner must delete all Confidential Information, marketing materials, and data obtained through the Program.
  • Termination without cause: Earned commissions that have not been forfeited will be settled in the next regular settlement cycle, subject to the clawback provisions.
  • Termination for cause: All pending and unpaid commissions are forfeited as per Section 9.
  • Existing Referred Stores remain on the Platform but the Partner's attribution may be removed at StoreBase's discretion.
  • The Partner shall not re-register or create new Partner accounts without StoreBase's prior written consent.

23. Suspension

StoreBase may suspend (without fully terminating) a Partner's account, benefits, and commission payments at any time if:

  • An investigation is underway regarding potential violations of this Agreement.
  • Suspicious activity or unusual patterns are detected in the Partner's referrals or earnings.
  • A Client or third party raises a complaint about the Partner.

During suspension, the Partner may not access the Partner Portal, onboard new Stores, or earn commissions. StoreBase will use reasonable efforts to resolve the matter promptly but is under no obligation to provide a specific timeline.

24. Modification of Terms

  • StoreBase reserves the right to modify these terms at any time.
  • Material changes will be communicated via email to the Partner's registered email address with at least 30 days' notice before taking effect.
  • Continued participation in the Partner Program after the effective date of changes constitutes acceptance of the modified terms.
  • If the Partner does not agree to the modified terms, their sole remedy is to terminate this Agreement before the changes take effect.
  • Changes required for legal or regulatory compliance may take effect immediately without advance notice.

25. Audit Rights

StoreBase reserves the right to audit the Partner's compliance with this Agreement. The Partner agrees to cooperate with any such audit and to provide relevant records and information upon reasonable request. Audits may be conducted at StoreBase's discretion and may include review of marketing materials, client communications, and referral practices.

26. Dispute Resolution

26.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of India.

26.2 Mediation

In the event of a dispute, both parties agree to first attempt resolution through good-faith mediation before initiating formal legal proceedings.

26.3 Jurisdiction

Any legal proceedings arising out of this Agreement shall be subject to the exclusive jurisdiction of the courts in Malappuram, Kerala, India.

27. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemic, natural disasters, government actions, internet or telecommunications failures, power outages, or third-party service provider failures.

28. General Provisions

28.1 Entire Agreement

This Agreement, together with the Platform's Terms & Conditions and Privacy Policy, constitutes the entire agreement between the parties and supersedes all prior communications, agreements, and understandings relating to the subject matter hereof.

28.2 Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

28.3 No Assignment

The Partner may not assign, transfer, or sublicense this Agreement or any rights or obligations hereunder without StoreBase's prior written consent. StoreBase may assign this Agreement freely.

28.4 No Waiver

The failure of either party to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other provision.

28.5 Notices

All notices under this Agreement shall be sent via email to the addresses registered in the Partner's account and StoreBase's administrative email. Notices are deemed received upon successful delivery.

28.6 Survival

The following sections survive termination: Sections 4 (Relationship of Parties), 8 (Clawbacks), 9 (Forfeiture), 12 (Intellectual Property), 13 (Confidentiality), 14 (Data Protection), 15 (Non-Solicitation), 18 (Disclaimer), 19 (Limitation of Liability), 20 (Indemnification), 22 (Effects of Termination), 26 (Dispute Resolution), and 28 (General Provisions).

29. Contact

For questions regarding the Partner Program or these terms, contact us at:

By clicking "I agree to the Partner Program Terms & Conditions" during registration, you confirm that you have read, understood, and agree to be bound by this Agreement.